Getting Help for Omniverse Technical Issues

Where to Report your Issue

How to Report Issue

Any information that you can provide will help our development team troubleshoot your issue.   The more information, the faster the response.

System Information

  • Operating System
  • GPU & GPU Driver

Omniverse Information

  • Applications Used & Version Numbers
  • Console Logs: For reference, the location where logs are stored on your machine can be accessed by clicking on the folder icon in the Console tab:

  • Omniverse Logs: C:\Users\<USERNAME>\.nvidia-omniverse\logs
  • Nucleus Logs: %HOMEPATH%\.nvidia-omniverse\logs
  • Connector Logs: C:\Users\<USERNAME>\Documents\Omniverse\<CONNECTORNAME>
  • Cache Output Logs:
    • Locate your cache folder: C:\Users\<USERNAME>\AppData\Local\ov\pkg\<CACHE_VERSION>
    • Find and run the omni-cache-service.exe inside your cache folder
    • Capture Cache Output (or screenshot).

Helpful Troubleshooting Tools 

  • On Windows, type Omniverse System Monitor into the search bar and hit Enter
  • Also found at : C:\Users\<USERNAME>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\NVIDIA Corporation

How to send files confidentiality

Please submit a ticket with your files through our help doc site here: